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FREQUENT QUESTIONS
Here you will find answers to the most common questions we receive about our products and services at GenIdentity. We want to make sure you have all the information you need to make informed decisions about your self-care routines. If you do not find the answer you are looking for, do not hesitate to contact us. We are here to help you.
How do I know which products are suitable for my skin type?
At GenIdentity, we offer a free consultation with our skin care specialists to help you choose the right products for your skin type. You can also find detailed information about each product on our website.
Are GenIdentity products vegan and cruelty-free?
Yes, all of our products are vegan and have never been tested on animals. We are committed to using only high-quality, sustainable ingredients in our products.
How long does it take to see results from GenIdentity products?
The time it takes to see results depends on the product and each person's skin type. Some products offer immediate results, while others may take a few weeks or months to show visible results.
Do you offer international shipping?
Yes, we offer international shipping to most countries. Delivery times and costs may vary by location. You can find more information on our shipping and delivery page.
What type of ingredients do we use in our products?
At GenIdentity we use natural and clinically proven ingredients to create powerful products that help nourish skin and hair.
What is GenIdentity's return policy?
At GenIdentity we offer a 30-day return policy for all of our products. If you are not completely satisfied with your purchase, you can return it for a full refund.