Information prior to the purchasing process
This website http://www.gen-identity.com/ is property of GEN IDENTITY SL with CIF B67852384 and tax address at CARRER JOSEP RENOM 17,2º,2ª. 08201, SABADELL (BARCELONA), acting commercially under the brand GEN IDENTITY.
The General Contracting Conditions regulate the distance selling relationship between GEN IDENTITY SL and the user or client, in accordance with the legal stipulations, especially Law 7/1998, of April 13, on General Contracting Conditions, the Law 3/2014, of March 27, which modifies the consolidated text of the General Law for the Defense of Consumers and Users The current and applicable regulations on Protection of Personal Data, Law 7/1996, of 15 of January of Retail Trade Regulation, and Law 34/2002 of July 11, on Information Society Services and Electronic Commerce.
GEN IDENTITY SL reserves the right to make any modifications it deems appropriate, without prior notice, to the General Conditions. These modifications may be made, through their websites, in any manner admissible by law and will be mandatory during the time in which they are published on the website and until they are validly modified by subsequent ones. However, GEN IDENTITY SL reserves the right to apply, in certain cases, Specific Contract Conditions in preference to these General Conditions when it deems appropriate, announcing them in a timely manner. The purpose of the website is cosmetic and perfumery products.
The duration of the contract will be linked to the delivery of the product without prejudice to the right of withdrawal. As a user or client you expressly declare that you know, understand and accept the conditions of use and these general contracting conditions. Likewise, you declare that you are of legal age and have the necessary legal and acting capacity to access the GEN IDENTITY SL websites and contract through them.
To purchase our products, you can go to the corresponding section of our online store.
It is an essential requirement that you register as a website user to make the online purchase. You can access the corresponding section for registration on the website itself. In accordance with the applicable and current regulations on data protection, GEN IDENTITY SL informs users that the personal data collected during the registration process and subsequent purchase will be incorporated into the processing system owned by GEN IDENTITY SL, with the purpose of processing said actions by the user and managing subsequent actions derived from them. Your data will be kept for the period strictly necessary to fulfill the previously established purposes, unless there is a legal conservation obligation.
We inform you that the legal basis for the processing of your data is the correct execution of the contract between the parties and consent. In accordance with the rights conferred on you by current data protection regulations, you may exercise the rights of access, rectification, limitation of processing, deletion, portability and opposition to the processing of your personal data as well as the consent given for the processing of the same, directing your request to the address mentioned above or to the email info@gen-identity.com. You may contact the competent Control Authority to present the claim you consider appropriate.
During the purchase process you must identify yourself with the username and password provided. These data will not be public. You are responsible for treating confidentially and responsibly the identity and password obtained when registering as a client, and cannot transfer them to another. You can modify the registered information at any time, in your customer area. In this same section you will have access to a history of your contracted services. This is only a consultation section but its management is allowed, and the user can delete those records that he considers not necessary to view.
Once the purchase process is completed, the customer will receive a confirmation by email. It is essential that during the purchase process the user indicates a valid email address. If you do not receive confirmation within 24 hours of completing your order, contact GEN IDENTITY SL at the customer service telephone number or by email at info@gen-identity.com.
All the contents of the website are in Spanish.
The customer, upon receiving the product at the delivery address provided, will receive an invoice or copy of the order.


In the case of a product on offer, it will always be indicated along with its essential characteristics, the offer price and its validity.
In compliance with current regulations, GEN IDENTITY SL offers information about all items for sale, their characteristics and prices. However, GEN IDENTITY SL reserves the right to withdraw, replace or change the products offered through its website, by simply changing its content. In this way, the products offered at all times by the website will be governed by the General Contracting Conditions in force in each case. Likewise, the company will have the right to stop offering, without prior notice and at any time, access to the mentioned products.


The products offered in our online store incorporate a photograph and their essential characteristics; this is the information obtained from the manufacturer itself. The color of the product, visible in the photograph, is not binding. The same is identified in the characteristics.


GEN IDENTITY SL is responsible for any lack of conformity of all products offered on the website during a period of two years from delivery. GEN IDENTITY SL has an after-sales service, during the indicated period. The customer may contact the GEN IDENTITY SL establishment, the after-sales service, by email at info@gen-identity.com.


All products indicate the sales price in Euros and do not include Value Added Tax (VAT).
If any other tax were applicable, it would be indicated (IGIC or IPSI).


All orders will be processed and shipped the next day of receipt.
Deliveries will be made from Monday to Friday; But, if for any reason the delivery date cannot be met, the client will be informed of this circumstance. In this way, the option will be given to continue with the purchase informing of the new delivery date, or to cancel the order with a full refund of the price paid.

DESTINATION TRANSPORT SHIPPING COST DELIVERY TIME Peninsula ASM – Free on orders over €50. – €5 on orders less than €50. 3-4 business days from receipt of the order. Balearics ASM – Free on orders over €75. – €9, orders less than €75. 4-5 business days from receipt of the order. Ceuta and melilla ASM – A prior quote will be necessary. Contact: orders@prima-derm.com To confirm. Canary Islands ASM – A prior quote will be necessary. Contact: orders@prima-derm.com To confirm. European Union UPS – Free on orders over €250. – €55, orders less than €250. 6-8 business days from receipt of order. International UPS/FEDEX – A prior quote will be necessary. Contact: orders@prima-derm.com To be confirmed depending on destination.


Orders will be delivered to the address designated by the customer at the time of purchase. Therefore, GEN IDENTITY SL does not assume any responsibility in the event that delivery cannot be made as a result of the data provided being incorrect or incomplete. In the event that the order is rejected by the recipient or the recipient is absent, GEN IDENTITY SL does not assume any responsibility and reserves the right to charge the customer 100% of the value of the order.
For deliveries designated in Hospitals, Hotels, Public Organizations and other places where there are restrictions on access to the general public, orders will be delivered at the reception, or similar place. In this case, an attempt will be made to collect the signature of the receptionist or similar, and the order will be considered delivered, not assuming any responsibility derived from the moment after delivery.
In these cases, please provide as much information as possible, such as the name of the department, room number, floor number, full name of the recipient, etc.


The customer may pay the amount of their order by choosing any of the following methods. During the purchasing process you must indicate your choice:

• VISA or MASTERCARD credit card:
  All operations involving the transmission of personal or banking data are carried out using a secure environment, a server based on standard SSL (Secure Sockets Layer) security technology. All information you transmit to us travels encrypted over the network.
  Likewise, the data about your credit card are entered directly on the bank's website, at the POS (Point of Sale Terminal of the Bank) and are not entered or registered on any GEN IDENTITY SL server.
  When paying with a VISA or MASTERCARD card, you will always be asked for the following information: the card number, the expiration date, and a Validation Code that matches the last three digits of the number printed in italics on the back of your VISA or MASTERCARD card. MASTERCARD, thus offering more guarantees about the security of the transaction. This payment method is valid only on the website.
  When the amount of a purchase has been charged fraudulently or improperly using a payment card number, its owner may demand the immediate cancellation of the charge. In such case, the corresponding debit and recredit entries in the accounts of the supplier and the owner will be made as soon as possible.
  However, if the purchase had actually been made by the cardholder and the refund request was not a consequence of having exercised the right of withdrawal or resolution and, therefore, had unduly required the cancellation of the corresponding charge, it will be obliged to GEN IDENTITY SL to compensate for the damages caused as a result of said cancellation.
  
  
• Wire transfer:
  When you select the bank transfer, you will receive, along with the confirmation of your order, an e-mail with the bank details of GEN IDENTITY SL.
  It is very important that when making the transfer you indicate in the subject the order number, as well as your name and surname, and make the transfer within 3 days after the order confirmation date in order to validate it.
  If you wish, you can send us proof of the transfer by email info@gen-identity.com. But in any case, the order will not be considered effective until our administration department has bank confirmation of the transfer.
  Remind you that payment must be made in EUROS and that all possible exchange and banking fees are your responsibility. In the case of bank transfers made from outside Spain, it is very important that when ordering the transfer you always inform your bank that it will be responsible for the commissions at origin, those bank commissions and expenses corresponding to your entity. Otherwise, GEN IDENTITY SL could stop the shipment of your order by not receiving the full amount of it.
  Possible exchange and bank fees are the responsibility of the client.
  The availability of the products offered by GEN IDENTITY SL may vary depending on customer demand. Although GEN IDENTITY SL updates the stock periodically, the product requested by the client could be out of stock at that time. In the event of non-execution due to unavailability, GEN IDENTITY SL will notify the client by email as soon as it becomes aware of this situation. The period of this communication will not exceed in any case the maximum period of 30 days.
  GEN IDENTITY SL may give the double option of: supplying the client without a price increase, a product with similar characteristics or of superior quality, or, except for justified and demonstrable reasons by GEN IDENTITY SL, within this same period, paying the sums paid for the order. canceled.
  
  
  Right of withdrawal
  
  The buyer will have a period of fourteen calendar days to withdraw, starting from the day the customer receives the product, without any penalty and without indicating the reasons.
  The exercise of the right of withdrawal must be carried out by contacting the email info@gen-identity.com, redeeming your letter to our address CARRER JOSEP RENOM 17, 2º, 2ª. 08201, SABADELL (BARCELONA), or through the withdrawal form.
  According to the provisions of article 103 of Law 3/2014, of March 27, which modifies the consolidated text of the General Law for the Defense of Consumers and Users, supplies of services or goods made in accordance with the specifications of the consumer or clearly personalized, or that, due to their nature, cannot be returned or may deteriorate or expire quickly, are exempt from withdrawal.
  
  
  Return
  
  The customer must return or deliver the product directly to GEN IDENTITY SL, at the address CARRER JOSEP RENOM 17, 2º, 2ª. 08201, SABADELL (BARCELONA), without any undue delay, and in any case within a period of fourteen calendar days from the date on which the right to withdraw from the contract is formalized. The deadline will be deemed met if the customer returns the product before the end of the term.
  The customer will be responsible for the costs of returning the product. Returns will not be accepted internationally, the Canary Islands and Ceuta and Melilla.
  In any case, the products to be returned must be in perfect condition, unused and in their original packaging. Therefore, to avoid problems during transportation, please ensure that the package is properly protected and sealed. Once received/s, we will check their status. As soon as we verify that both the item(s), as well as possible components, accessories, promotional gifts and documentation, are complete and in perfect condition, we will proceed to return the money paid.
  Once the merchandise is received in our warehouses, returns will be processed within 7 business days of receipt. When the condition of the products has been checked, the amount will be refunded in accordance with the payment method chosen by the customer at the time of purchase, as long as they meet the requirements mentioned above. Shipping costs paid at the time of purchase are non-refundable.
  
  
  Payment refund
  
  The reimbursement of the amounts received by the client will be made using the same payment methods used by the client, as long as it has not been provided otherwise.
  Shipping costs paid at the time of purchase are non-refundable.
  GEN IDENTITY SL may withhold the refund until the product has been received, a reason for withdrawal, or until the client provides proof of its return, depending on which condition is met first.
  
  
  Return of defective product
  
  In the event that the product is not in good condition and the causes attributable to it are not a consequence of the customer, the customer will have the right to return the product, informing GEN IDENTITY SL of the reason for return through any of the means provided in these contract conditions, and at no cost to the client. This return due to defect or poor condition of the product will not be considered a right of withdrawal.
  In the event that any damage has occurred to the items sent, Customer Service must be notified either via email ventas@gen-identity.com.
  When contacting our Customer Service, please provide your order number and retain the shipping box, packaging materials and damaged items. Our Customer Service team will contact the carrier to collect and inspect the damaged package, in addition to replacing defective items.
  The company undertakes to assume the cost of the return and to replace the product with a new one in accordance with conditions accepted at the time of sale.
  
  
  Wrong order
  
  In the event that an error or inaccuracy occurs in the products received from the order, it must be reported within a maximum period of 72 hours from receipt of the package. This incident must be sent to our Customer Service either via email ventas@gen-identity.com. Please have the order or delivery note number on hand (attached to the order) in order to facilitate the management procedures.
  GEN IDENTITY SL. will be directly responsible for the collection of the incorrect product and/or the replacement of the missing product.
  
  
  Jurisdiction
  
  Likewise, GEN IDENTITY SL reserves the right to file civil or criminal actions that it deems appropriate for the improper use of its website and content or for non-compliance with these conditions.
  The relationship between the user and the provider will be governed by the regulations in force and applicable in Spanish territory. If any controversy arises, the parties may submit their conflicts to arbitration or resort to ordinary jurisdiction, complying with the rules on jurisdiction and competence in this regard.
  GEN IDENTITY SL is domiciled in SABADELL- BARCELONA, Spain.