General conditions
Information prior to the purchasing process
This website http://www.gen-identity.com/ is property of GEN IDENTITY SL with CIF B67852384 and tax address at CARRER JOSEP RENOM 17,2º,2ª. 08201, SABADELL (BARCELONA), acting commercially under the brand GEN IDENTITY.
The General Contracting Conditions regulate the distance selling relationship between GEN IDENTITY SL and the user or client, in accordance with the legal stipulations, especially Law 7/1998, of April 13, on General Contracting Conditions, the Law 3/2014, of March 27, which modifies the consolidated text of the General Law for the Defense of Consumers and Users The current and applicable regulations on Protection of Personal Data, Law 7/1996, of 15 of January of Retail Trade Regulation, and Law 34/2002 of July 11, on Information Society Services and Electronic Commerce.
GEN IDENTITY SL reserves the right to make any modifications it deems appropriate, without prior notice, to the General Conditions. These modifications may be made, through their websites, in any manner admissible by law and will be mandatory during the time in which they are published on the website and until they are validly modified by subsequent ones. However, GEN IDENTITY SL reserves the right to apply, in certain cases, Specific Contract Conditions in preference to these General Conditions when it deems appropriate, announcing them in a timely manner. The purpose of the website is cosmetic and perfumery products.
The duration of the contract will be linked to the delivery of the product without prejudice to the right of withdrawal. As a user or client you expressly declare that you know, understand and accept the conditions of use and these general contracting conditions. Likewise, you declare that you are of legal age and have the necessary legal and acting capacity to access the GEN IDENTITY SL websites and contract through them.
To purchase our products, you can go to the corresponding section of our online store.
It is an essential requirement that you register as a website user to make the online purchase. You can access the corresponding section for registration on the website itself. In accordance with the applicable and current regulations on data protection, GEN IDENTITY SL informs users that the personal data collected during the registration process and subsequent purchase will be incorporated into the processing system owned by GEN IDENTITY SL, with the purpose of processing said actions by the user and managing subsequent actions derived from them.
Your data will be kept for the period strictly necessary to fulfill the previously established purposes, unless there is a legal conservation obligation.
We inform you that the legal basis for the processing of your data is the correct execution of the contract between the parties and consent.
In accordance with the rights conferred on you by current data protection regulations, you may exercise the rights of access, rectification, limitation of processing, deletion, portability and opposition to the processing of your personal data as well as the consent given for the processing of the same, directing your request to the address mentioned above or to the email info@gen-identity.com. You may contact the competent Control Authority to present the claim you consider appropriate.
During the purchase process you must identify yourself with the username and password provided. These data will not be public. You are responsible for treating confidentially and responsibly the identity and password obtained when registering as a client, and cannot transfer them to another. You can modify the registered information at any time, in your customer area. In this same section you will have access to a history of your contracted services. This is only a consultation section but its management is allowed, and the user can delete those records that he considers not necessary to view.
Once the purchase process is completed, the customer will receive a confirmation by email. It is essential that during the purchase process the user indicates a valid email address. If you do not receive confirmation within 24 hours of completing your order, contact GEN IDENTITY SL at the customer service telephone number or by email at info@gen-identity.com.
All the contents of the website are in Spanish.
The customer, upon receiving the product at the delivery address provided, will receive an invoice or copy of the order.
Offer and validity
In the case of a product on offer, it will always be indicated along with its essential characteristics, the offer price and its validity.
In compliance with current regulations, GEN IDENTITY SL offers information about all items for sale, their characteristics and prices. However, GEN IDENTITY SL reserves the right to withdraw, replace or change the products offered through its website, by simply changing its content. In this way, the products offered at all times by the website will be governed by the General Contracting Conditions in force in each case. Likewise, the company will have the right to stop offering, without prior notice and at any time, access to the mentioned products.
Essential product features
The products offered in our online store incorporate a photograph and their essential characteristics; this is the information obtained from the manufacturer itself. The color of the product, visible in the photograph, is not binding. The same is identified in the characteristics.
Guarantee
GEN IDENTITY SL is responsible for any lack of conformity of all products offered on the website during a period of two years from delivery. GEN IDENTITY SL has an after-sales service, during the indicated period. The customer may contact the GEN IDENTITY SL establishment, the after-sales service, by email at info@gen-identity.com.
Prices
All products indicate the sales price in Euros and do not include Value Added Tax (VAT).
If any other tax were applicable, it would be indicated (IGIC or IPSI).
Delivery and transportation costs
All orders will be processed and shipped the next day of receipt.
Deliveries will be made from Monday to Friday; But, if for any reason the delivery date cannot be met, the client will be informed of this circumstance. In this way, the option will be given to continue with the purchase informing of the new delivery date, or to cancel the order with a full refund of the price paid.
DESTINATION
TRANSPORT
SHIPPING COST
DELIVERY TIME
Peninsula
ASM
– Free on orders over €50.
– €5 on orders less than €50.
3-4 business days from receipt of the order.
Balearics
ASM
– Free on orders over €75.
– €9, orders less than €75.
4-5 business days from receipt of the order.
Ceuta and melilla
ASM
– A prior quote will be necessary. Contact: orders@prima-derm.com
To confirm.
Canary Islands
ASM
– A prior quote will be necessary. Contact: orders@prima-derm.com
To confirm.
European Union
UPS
– Free on orders over €250.
– €55, orders less than €250.
6-8 business days from receipt of order.
International
UPS/FEDEX
– A prior quote will be necessary. Contact: orders@prima-derm.com
To be confirmed depending on destination.
Order delivery
Orders will be delivered to the address designated by the customer at the time of purchase. Therefore, GEN IDENTITY SL does not assume any responsibility in the event that delivery cannot be made as a result of the data provided being incorrect or incomplete. In the event that the order is rejected by the recipient or the recipient is absent, GEN IDENTITY SL does not assume any responsibility and reserves the right to charge the customer 100% of the value of the order.
For deliveries designated in Hospitals, Hotels, Public Organizations and other places where there are restrictions on access to the general public, orders will be delivered at the reception, or similar place. In this case, an attempt will be made to collect the signature of the receptionist or similar, and the order will be considered delivered, not assuming any responsibility derived from the moment after delivery.
In these cases, please provide as much information as possible, such as the name of the department, room number, floor number, full name of the recipient, etc.
Payment methods and order execution
The customer may pay the amount of their order by choosing any of the following methods. During the purchasing process you must indicate your choice: